Secure Voice AI for Utilities That Drives Revenue

Voice AI for Utilities must meet strict security and data residency rules. Seavoice deploys compliant, localized agents that protect data and turn service into sales.

The problem

Utility Contact Centers Face Compliance and Revenue Gaps

Utility providers handle high volumes of billing, outage, and service calls under strict regulatory requirements. Existing approaches rely on human teams that fatigue, miss follow-ups, and struggle to convert service interactions into revenue.

01

Compliance gaps expose customer data risk

Utility companies operate under strict data residency and privacy regulations. A voice AI that stores data outside approved regions creates regulatory exposure that procurement teams cannot accept.

02

Service calls rarely convert to revenue

Most inbound service interactions end without a cross-sell or upsell attempt. Human agents focused on resolution rarely have the bandwidth to identify and act on revenue opportunities.

03

Peak demand overwhelms contact center capacity

Outage events and billing cycles generate sudden call surges that human teams cannot absorb. Customers wait, satisfaction drops, and unresolved calls create follow-up backlogs.

Built for the whole conversation

One agent, every layer connected.

Compliance and Security

Voice AI Built for Utility Data Requirements

Seavoice meets enterprise-grade security requirements with SOC 2 Type 1 certification, penetration test reports, and data residency options across MY, SG, and US. No customer data is used to train models, and sensitive information is redacted from recordings and transcripts.

  • SOC 2 Type 1 certified, Type 2 in progress
  • Data residency in MY, SG or US tenancy
  • No training on customer data

Inbound Handling

Handle Billing and Service Calls Around the Clock

Seavoice inbound agents answer routine utility queries — billing inquiries, outage status, payment arrangements, and service requests — fully and accurately, escalating only when a human is genuinely needed. Every resolved call is also an opportunity to introduce a relevant offer.

  • Handles billing and outage queries fully
  • Escalates complex cases to a live agent
  • Turns service calls into revenue opportunities

Elastic Capacity

Scale Instantly During Outages and Billing Cycles

When outage events or billing periods drive sudden call surges, Seavoice spins up additional agents on demand with no hiring or training required. Capacity follows the volume, so customers are never left waiting and service levels are maintained.

  • Scales up on demand for call surges
  • Scales down when volumes normalise
  • No hiring or training required to flex

Data Privacy

Redact Sensitive Customer Data Automatically

Every call recording and transcript is processed to redact sensitive customer information, supporting regulatory compliance on each interaction. Utility companies handling payment data, account details, and identity information can deploy with confidence that data handling meets procurement requirements.

  • Redacts sensitive data from recordings
  • Supports encryption on every interaction
  • Meets regulated industry data handling standards

Performance Visibility

Real Time Visibility Into Every Utility Interaction

Seavoice gives operations leaders a live feed of call outcomes, resolution rates, and revenue attributed across every campaign and inbound queue. The analyst agent answers ad hoc questions on campaign performance without requiring a data team to run reports.

  • Live dashboard of calls and outcomes
  • Revenue attribution across every interaction
  • Ad hoc performance questions answered instantly

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

Does Seavoice meet the data residency requirements utility companies face?

Yes. Seavoice supports data residency in Malaysia, Singapore, and the United States, with tenancy customisable to specific AWS, GCP, or Azure regions. The platform holds SOC 2 Type 1 certification with Type 2 in progress, and pen-test reports are available upon request. No customer data is used to train models, and sensitive information is redacted from recordings and transcripts.

Can the voice AI handle both inbound service calls and outbound campaigns?

Yes. Seavoice agents handle inbound calls for billing inquiries, outage status, payment arrangements, and service requests, as well as outbound campaigns for reconnection, upsell, and follow-up. Both inbound and outbound use cases are available on the same platform, with warm transfer to human agents when escalation is required.

How does Seavoice integrate with our existing telephony and CRM systems?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, as well as CRM systems including Salesforce, HubSpot, Microsoft Dynamics 365, and CRM Next. Arbitrary API connections are also supported, so call outcomes and customer records can be logged in your existing systems without manual data entry.

How quickly can Seavoice deploy voice agents for a utility contact center?

Seavoice can go live in days for a defined use case. The process involves briefing the team on your scripts, objection handles, and service offer structure. Seavoice configures, tests, and launches the agents, with an account management team handling ongoing optimisation. Your operations team does not need to manage the platform after launch.

What happens when a customer case is too complex for the AI to resolve?

Seavoice agents perform a warm transfer to a human agent via your existing telephony integration when a case requires human judgment. The AI handles routine volume fully, ensuring that human agents are reserved for complex escalations. Customers receive a seamless handoff without being asked to repeat their account information.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches