Voice AI for Logistics in Southeast Asia

Voice AI for logistics helps streamline your complex supply chain. Seavoice agents handle driver dispatch and customer updates in local SEA languages and accents.

The problem

Logistics Communication Breaks Down at Scale

Coordinating drivers, tracking deliveries, and updating customers across multiple languages stretches human contact center teams thin. Existing tools were not built for the pace and linguistic complexity of SEA logistics operations.

01

Language gaps stall driver coordination

Dispatching drivers across Malaysia and Singapore means handling Malay, Mandarin, and English in the same shift. A single miscommunication delays a delivery and erodes customer trust.

02

Customer updates fall through the gaps

When delivery status calls go unmade or are delayed, customers call in to chase updates. That inbound volume overwhelms teams and pulls agents away from higher-value work.

03

Volume spikes expose headcount limits

Peak seasons and campaign launches create call surges that human teams cannot absorb. Hiring and training temporary staff costs time your logistics operation does not have.

Built for the whole conversation

One agent, every layer connected.

Local Voice

Speaks the Language of Your Drivers

Seavoice agents handle logistics calls in Manglish, Singlish, and Malay code-switching with local accents that drivers and customers recognize as natural. Running 15 or more languages with mid-call switching means no call gets dropped due to a language barrier, whether the driver is in Johor or Kuala Lumpur.

  • 15+ languages with mid-call switching
  • Manglish, Singlish and Malay code-switching
  • Sounds like a local agent on every call

Outbound Calling

Automate Driver Dispatch and Outreach Calls

Voice AI agents run the full outbound call motion for logistics operations, reaching drivers for dispatch confirmations, delivery assignments, and follow-up without a human dialer. Each call handles objections, confirms details, and logs outcomes so your operations team stays focused on exceptions.

  • Runs dispatch confirmation calls automatically
  • Handles objections and confirms delivery details
  • Logs call outcomes to your systems

Inbound Handling

Answer Every Customer Delivery Inquiry

Seavoice inbound agents handle delivery status inquiries, order tracking requests, and rescheduling calls around the clock. Routine volume is resolved without a human agent, and only genuinely complex cases are escalated, keeping your team focused on what requires judgment.

  • Handles delivery status and tracking calls
  • Resolves rescheduling requests without human agents
  • Escalates complex cases via warm transfer

Always On

Logistics Calls Covered Around the Clock

Deliveries do not stop at 5pm, and neither do Seavoice agents. Driver coordination, missed delivery follow-ups, and inbound customer inquiries are handled through nights, weekends, and public holidays with no shift gaps or hold queues in between.

  • No shift gaps or after-hours missed calls
  • Covers weekends and public holidays automatically
  • Captures every inbound inquiry around the clock

System Integration

Connects to Your Existing Logistics Stack

Seavoice integrates with leading CRM platforms including Salesforce, HubSpot, and Dynamics 365, as well as telephony systems such as Genesys, Five9, NICE, and Talkdesk. Call outcomes and delivery confirmations are logged automatically so your operations data stays current without manual entry.

  • Integrates with Salesforce, HubSpot and Dynamics 365
  • Connects to Genesys, Five9, NICE and Talkdesk
  • Auto-logs call outcomes to your CRM

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

Can Seavoice handle Malay and English switching in the same logistics call?

Yes. Seavoice agents are built specifically for SEA code-switching, including Malay, English, Manglish, and Singlish within a single conversation. The agent detects the language the driver or customer is using and responds naturally, without any manual configuration per call. This is one of the core capabilities that distinguishes Seavoice from generic voice AI platforms.

How quickly can Seavoice go live for our logistics contact center?

Seavoice can deploy a configured voice agent in days for a defined use case. The process begins with a brief from your team covering scripts, key scenarios, and escalation rules. Seavoice handles configuration, testing, and launch. An account team manages ongoing optimization so your operations team does not need to run the platform after go-live.

Does Seavoice comply with Malaysia and Singapore data regulations?

Yes. Seavoice supports data residency in Malaysia and Singapore, with options for US tenancy as well. The platform holds SOC 2 Type 1 certification, with Type 2 in progress. Customer data is not used to train models, and sensitive data is redacted from recordings and transcripts to support PDPA compliance requirements in Malaysia and Singapore.

Can the voice AI agent integrate with our existing CRM and telephony systems?

Seavoice integrates with major CRM platforms including Salesforce, HubSpot, Dynamics 365, and CRM Next, as well as telephony platforms such as Genesys, Five9, NICE, and Talkdesk. Arbitrary API integrations are also supported, allowing call outcomes and delivery data to be logged into your existing operations systems automatically.

What happens when a logistics call requires human intervention?

Seavoice agents perform a warm transfer to a human agent via your existing telephony integration when a call exceeds the agent's defined scope. Routine volume such as delivery status inquiries and rescheduling is handled fully by the AI, while complex cases or escalations are passed to your team with full call context already captured.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches