Voice AI for Telecom That Drives Revenue

Voice AI for telecom shouldn't just cut costs. Seavoice deploys localized agents that upsell, recontract, and qualify leads to turn your contact center into a revenue driver.

The problem

Telecom Contact Centers Leave Revenue on the Table

Most telecom contact centers are built to contain tickets, not grow revenue. Human reps fatigue on high volumes, miss recontracting windows, and cannot sustain consistent upsell conversations across thousands of daily calls.

01

Recontracting windows close unnoticed

When a subscriber's contract nears expiry, a delayed or missed outreach hands the renewal to a competitor. Human teams cannot work every expiring account with the same speed and consistency.

02

Upsell scripts degrade at scale

Even the best reps deviate from the playbook under call volume pressure. Upsell rates become inconsistent and unpredictable, making it difficult for operations leaders to forecast revenue from the contact center.

03

Off-hours demand goes unserved

Inbound service calls outside business hours reach voicemail, not a revenue opportunity. Every missed contact after hours is a subscriber interaction that generated no upsell, no retention, and no qualified lead.

Built for the whole conversation

One agent, every layer connected.

Outbound Campaigns

AI Agents That Run Telecom Upsell Campaigns

Seavoice voice AI agents run the full outbound motion for telecom teams, calling subscribers to pitch upgrades, handle objections, and close recontracting conversations without human intervention. Every account on the list gets the same disciplined, consistent approach.

  • Runs upgrade and recontracting campaigns
  • Handles live objections on the call
  • Qualifies and closes without human reps

Local Voice

Sounds Like a Local Telecom Rep

Telecom subscribers in Malaysia and Singapore can immediately tell when a voice agent sounds foreign or generic. Seavoice agents speak with local accents, switch naturally between Malay, English, Manglish, and Singlish mid-call, and match the conversational register your subscribers expect.

  • 15+ languages with mid-call switching
  • Manglish, Singlish and Malay code-switching
  • Local accents for SG and MY markets

Campaign Intelligence

Agents That Learn From Every Telecom Call

After thousands of subscriber conversations, Seavoice identifies which pitches convert and which objections cause drop-off, then applies those learnings to future calls. The playbook of your best-performing rep is captured and applied at scale across every campaign.

  • Mines thousands of calls for winning patterns
  • Applies top-rep playbooks across all agents
  • Continuously improves campaign conversion rates

Account Security

Verify Subscriber Identity Before Account Changes

Telecom recontracting and account modifications require identity confirmation before any change is completed. Seavoice agents perform programmable identity verification mid-call, checking ICs or other identifiers against your systems before proceeding to protect both the subscriber and the operator.

  • Programmable identity checks mid-call
  • Confirms identity before account changes
  • Connects to your existing backend systems

Campaign Reporting

See Telecom Campaign Results in Real Time

Seavoice provides a live outcome dashboard showing calls made, conversations completed, upsells closed, and revenue attributed, so telecom operations leaders have full visibility as campaigns run. The analyst agent answers ad-hoc performance questions on top of the same data.

  • Live feed of calls and closed sales
  • Revenue attribution by campaign
  • Ad-hoc performance queries via analyst agent

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How quickly can Seavoice deploy voice AI agents for our telecom use case?

Seavoice can go live in days for a single telecom use case. The process begins with a briefing covering your script, objection handles, and offer structure. Seavoice configures and tests the agents, then launches. The account team manages ongoing optimization, so your contact center operations team does not need to run the platform day-to-day.

Can the AI agent handle Malay and English in the same subscriber call?

Yes. Seavoice agents support mid-call language switching across 15+ languages, including Malay, English, Manglish, and Singlish. The agent switches naturally with the subscriber rather than requiring them to select a language at the start, which significantly improves conversation quality and subscriber comfort for telecom operators serving multilingual markets in Malaysia and Singapore.

Which CRM and telephony platforms does Seavoice integrate with for telecom deployments?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, as well as CRM systems including Salesforce, HubSpot, Dynamics 365, and CRM Next. Calls and outcomes are logged automatically, and the platform can call any backend API mid-conversation, including your subscriber management or billing systems.

How does Seavoice handle data residency and compliance for telecom operators in Malaysia and Singapore?

Seavoice supports data residency in Malaysia, Singapore, and the US, and holds SOC 2 Type 1 certification with Type 2 in progress. Pen-test reports are available on request. No customer data is used to train models, and sensitive information is redacted from recordings and transcripts. This covers PDPA obligations relevant to telecom operators in the region.

What happens when a subscriber's issue is too complex for the AI agent to resolve?

Seavoice agents warm-transfer to a human agent via your existing telephony integration when a conversation exceeds the defined scope. The handoff is smooth and contextual, so the human agent receives the conversation history without the subscriber needing to repeat themselves. Routine volume is handled fully by AI while complex cases escalate appropriately.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches