Voice AI for Travel and Hospitality That Speaks Every Guest

Voice AI for travel and hospitality that connects with diverse guests in their local language. Seavoice agents handle bookings and upsells 24/7 with natural accents.

The problem

Guest Revenue Slips Through Service Interactions

Hospitality and travel contact centers handle enormous call volumes with agents who fatigue, miss upsell moments, and cannot cover every language a guest speaks. The result is lost revenue on every shift gap and every unanswered call.

01

Off-hours bookings go unanswered

Guests research and book outside business hours. Without round-the-clock coverage, every missed call after hours is a booking your competitor takes instead.

02

Language gaps lose diverse guests

A front desk or contact center agent who cannot match a guest's language or accent creates friction at the first touchpoint, reducing conversion before a booking is even attempted.

03

Upsell moments pass in routine calls

Service calls about check-in, itineraries, or pricing are also upsell opportunities. Human agents under volume pressure default to resolution, not revenue.

Built for the whole conversation

One agent, every layer connected.

Local Voice

Agents That Sound Like Local Hosts

Seavoice voice AI speaks 15-plus languages with native-level fluency and switches language mid-call, including Singlish, Manglish, and Malay code-switching. Guests hear a voice that matches their own, building trust from the first second of every hospitality interaction.

  • Speaks 15-plus languages natively
  • Switches language mid-call naturally
  • Local accents across SEA markets

Inbound Booking

Handle Every Guest Inquiry Around the Clock

Seavoice inbound agents answer calls for bookings, pricing, availability, and guest requests at any hour, handling routine volume fully and escalating complex cases to a human. Every service call becomes an opportunity to confirm a booking or add a package upgrade.

  • Answers booking and availability enquiries
  • Turns service calls into upsell moments
  • Escalates complex cases to human staff

Always On

No Shift Gaps in Guest Coverage

Seavoice agents operate nights, weekends, and public holidays so every inbound enquiry from a guest is captured the moment it arrives. Travel demand does not follow office hours, and neither does Seavoice.

  • Covers nights, weekends, and holidays
  • No hold queues during peak seasons
  • Captures off-hours booking intent immediately

Elastic Capacity

Scale for Peak Travel Seasons Instantly

Seavoice spins agents up and down on demand, so a seasonal surge, a promotional campaign, or a peak travel window never overwhelms your contact center. Run the capacity the market needs, without headcount changes.

  • Scales up for seasonal demand spikes
  • Scales down after campaigns end
  • No hiring or retraining required

Managed Service

Live in Days with a Team Behind You

Brief the Seavoice team on your guest scripts, objection handles, and offers. The team configures, tests, and launches localized agents in days, then continues optimizing them so performance improves over time without burdening your operations team.

  • Go live in days not months
  • Ongoing optimization by Seavoice team
  • No internal platform management required

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

Can Seavoice agents handle hotel bookings and travel package upsells on the same call?

Yes. Seavoice inbound and outbound agents are configured to handle bookings, pricing enquiries, and upsell conversations within a single call. The agent follows the script and objection handles provided during the briefing, so it can confirm a room booking and then present a package upgrade in the same interaction. The team configures the full conversation flow before launch.

Which languages and accents can Seavoice agents speak for hospitality guests?

Seavoice agents speak 15-plus languages with native-level fluency, including English, Bahasa Malaysia, Mandarin, and local variants such as Singlish and Manglish. Agents can switch language mid-call, including Rojak code-switching, so a guest who starts in English and shifts to Malay is never lost. This is tested and validated before deployment for each market.

How does Seavoice integrate with our existing reservation or CRM system?

Seavoice integrates with leading CRM platforms including Salesforce, HubSpot, and Dynamics 365, as well as telephony systems such as Genesys, Five9, NICE, and Talkdesk. API integrations to property management systems or custom reservation platforms are also supported. Call outcomes and booking data are logged automatically so your team has a single view of every guest interaction.

How does Seavoice handle data privacy for guest information collected on calls?

Seavoice holds SOC 2 Type 1 certification with Type 2 in progress, and supports data residency in Malaysia, Singapore, and the US. Sensitive data is redacted from recordings and transcripts, and no customer data is used to train models. This meets enterprise procurement requirements and regional data protection obligations including PDPA.

How quickly can Seavoice deploy agents for our hospitality contact center?

Seavoice can go live in days for a defined use case. The process begins with a briefing on your guest scripts, offer structure, and objection handles. The Seavoice team then configures, tests, and launches the agents. Ongoing optimization is managed by the account team, so your contact center operations team does not need to manage the platform after launch.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches