AI Voice Agent for Hong Kong

An AI voice agent solution for Hong Kong, designed for banks. Seavoice agents engage customers in natural Cantonese and English to turn every service call into revenue.

The problem

Generic Voice Bots Fail Hong Kong Customers

Off-the-shelf voice AI was not built for Hong Kong. It stumbles on Cantonese, misses code-switching cues, and leaves customers frustrated enough to hang up before a sale is ever attempted.

01

Cantonese gaps cost real revenue

When a voice agent cannot handle natural Cantonese and English switching, Hong Kong customers disengage immediately. Every dropped interaction is a missed opportunity to upsell, retain, or convert.

02

Generic scripts miss local context

Playbooks written for a global audience do not map to Hong Kong customer expectations. Without localized objection handling, agents lose conversations that a well-briefed local rep would have closed.

03

Compliance risk grows with every call

Enterprise contact centers in Hong Kong operate under strict data and regulatory requirements. A voice agent without proper data residency controls and QA monitoring creates exposure on every recorded interaction.

Built for the whole conversation

One agent, every layer connected.

Local Voice

Fluent Cantonese and English on Every Call

Seavoice agents speak 15-plus languages and switch between Cantonese and English mid-call, matching the natural rhythm of Hong Kong conversations. Customers engage with an agent that sounds like a local, not a global template. This is the first thing enterprise buyers in Hong Kong test, and the first thing Seavoice passes.

  • Switches language naturally mid-call
  • Native Cantonese and English fluency
  • Local accent and tone calibration

Inbound Handling

Every Inbound Call Becomes a Revenue Opportunity

Seavoice inbound agents answer service, booking, and inquiry calls around the clock, handling routine volume fully and escalating complex cases to a human. In Hong Kong, where customer expectations are high and competition is fierce, every inbound interaction is a chance to retain, upsell, or cross-sell.

  • Handles routine service calls fully
  • Turns service inquiries into upsell moments
  • Escalates complex cases to human agents

Outbound Sales

Run Outbound Campaigns Across Hong Kong

Seavoice outbound agents pitch, handle objections, qualify, and close in fluent Cantonese and English across your entire customer base. Whether the campaign is recontracting, upsell, or win-back, agents run the full conversation without fatigue, covering the Hong Kong market at a scale no human team can match.

  • Calls and qualifies the full contact list
  • Handles objections in Cantonese or English
  • Covers upsell, recontracting, and win-back

Compliance QA

Monitored for Accuracy on Every Call

For Hong Kong enterprises in banking, financial services, and other regulated sectors, a missed disclosure or inaccurate statement is a liability. Seavoice QA monitoring checks every call for hallucination and missed compliance statements, replacing manual listening at scale without sacrificing oversight.

  • Monitors every call automatically
  • Flags missed compliance disclosures
  • Replaces manual QA at high volume

Managed Service

Live in Days Without Internal Build Effort

Seavoice handles configuration, launch, and ongoing optimization. Brief the team on your Hong Kong use case, scripts, and offer structure, and Seavoice stands up localized agents in days. An account team maintains and improves performance over time, so your contact center operations team stays focused on outcomes.

  • Configured and launched by Seavoice team
  • Goes live in days not months
  • Ongoing optimization included post-launch

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

Can the AI voice agent handle Cantonese and English switching in the same call?

Yes. Seavoice agents are built for mid-call language switching and speak with native-level fluency in both Cantonese and English. Hong Kong customers often move between the two languages within a single conversation, and Seavoice agents follow that switch naturally without breaking the flow of the interaction. This localization capability is built into the core platform, not added as an afterthought.

How does Seavoice handle data residency requirements for Hong Kong enterprises?

Seavoice supports data residency in Singapore, Malaysia, and the US, and can accommodate deployment on AWS, GCP, or Azure in the preferred region. The platform holds SOC 2 Type 1 certification, with Type 2 in progress. Customer data is not used to train models, and sensitive information is redacted from recordings and transcripts to support regulatory compliance requirements in regulated sectors operating in Hong Kong.

Which telephony and CRM systems does Seavoice integrate with?

Seavoice integrates with leading telephony platforms including Genesys, Five9, NICE, and Talkdesk, and connects to CRM systems such as Salesforce, HubSpot, Microsoft Dynamics 365, and CRM Next. Arbitrary API calls are also supported, so the agent can interact with backend systems during a live conversation. This means existing contact center infrastructure in Hong Kong does not need to be replaced.

What use cases can Seavoice support for Hong Kong contact centers?

Seavoice supports both inbound and outbound use cases including upsell, recontracting, win-back, lead qualification, booking, service triage, and missed-call follow-up. The platform is used across banking, financial services, telco, hospitality, education, and retail. Any large enterprise contact center in Hong Kong with a defined script and customer base can deploy Seavoice agents against a specific use case.

How long does it take for Seavoice to go live for a Hong Kong deployment?

Seavoice can go live in days for a defined use case. The process begins with a briefing on your script, objection handles, offer structure, and target customer segment. Seavoice then configures, tests, and launches the localized agents. Ongoing optimization is managed by the Seavoice account team, so your internal operations team does not need to manage the platform after launch.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches