AI Voice Agent Malaysia That Understands Your Customers

AI voice agent Malaysia that speaks natural Manglish & Bahasa. Seavoice deploys localized agents in days to turn your contact center into a revenue driver.

The problem

Malaysian Contact Centers Are Leaving Revenue Behind

Human agents fatigue on repetitive high-volume calls, struggle with multilingual interactions, and cannot scale during campaign peaks. Existing AI solutions were not built for Malaysia's multilingual reality.

01

Generic AI fails local callers

Most voice AI platforms do not understand Manglish or Bahasa Malaysia code-switching. Callers repeat themselves, frustration builds, and CSAT scores drop before a human even picks up.

02

Peak volume breaks human teams

Campaign surges and off-hours demand expose the hard ceiling on headcount. Calls go unanswered, leads go cold, and revenue opportunities are lost to competitors who respond faster.

03

Compliance risk on every call

In a regulated market, every missed disclaimer and every unredacted recording is a liability. Manual QA at scale is slow, expensive, and inconsistent across large contact center teams.

Built for the whole conversation

One agent, every layer connected.

Local Voice

Speaks Manglish Bahasa and English Natively

Seavoice agents are built for Malaysia's multilingual contact center reality. They handle Manglish, Bahasa Malaysia, and English mid-call without missing a beat, matching the natural rhythm of how Malaysian customers actually speak. The first thing enterprise buyers in the region test is whether the voice sounds local.

  • Switches language fluidly mid-call
  • Tuned to Malaysian accents and expressions
  • 15+ languages supported across one deployment

Outbound Calling

AI Agents That Run Full Outbound Campaigns

Seavoice outbound agents handle the complete customer conversation in Bahasa Malaysia or Manglish, pitching offers, handling objections, qualifying prospects, and closing on the call. Designed for Malaysian enterprise contact centers running upsell, recontracting, or win-back campaigns at volume.

  • Pitches and handles objections in real time
  • Qualifies and closes on the same call
  • Runs upsell and win-back campaigns at scale

Managed Service

Brief Us and Go Live in Days

You brief the Seavoice team on your scripts, objection handles, and offer structure. Seavoice configures, tests, and launches your localized Malaysian voice agents, then optimizes them continuously. Your operations team does not need to manage the platform after launch.

  • Go live in days not months
  • Dedicated team handles ongoing optimization
  • No platform management burden on your team

Compliance and Security

Built for Malaysia Data Residency and PDPA

Seavoice is SOC 2 certified. Customer data is stored in Malaysian, Singaporean, or US tenancy with no model training on your data. Sensitive information is redacted from recordings and transcripts, supporting PDPA compliance across every call.

  • Data residency in Malaysia available
  • SOC 2 certified
  • No customer data used to train models

Campaign Analytics

See Results as They Happen

The Seavoice live outcome dashboard gives Malaysian contact center leaders a real-time view of calls, recordings, outcomes, and revenue attributed. The built-in analyst agent answers ad-hoc performance questions so you can report results to leadership without waiting for a manual report.

  • Real-time call and revenue tracking
  • Ad-hoc performance queries answered instantly
  • Full call recordings with transcripts available

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

Can the AI agent handle Bahasa Malaysia and Manglish in the same call?

Yes. Seavoice agents are specifically tuned for Malaysia's multilingual contact center environment. They support Bahasa Malaysia, Manglish, and English, and can switch languages mid-call to match how the customer is speaking. This includes local accents and the code-switching patterns that generic AI platforms typically fail to handle. It is one of the core capabilities the Seavoice team tunes during the configuration phase before go-live.

How quickly can Seavoice go live for our Malaysian contact center?

Seavoice can go live in days for a defined use case. The process begins with a briefing where your team shares scripts, objection handles, and offer structures. The Seavoice team then configures, tests, and launches the agents. Ongoing optimization is managed by the account team, so your operations staff do not need to administer the platform after launch.

Does Seavoice comply with PDPA and Malaysian data residency requirements?

Yes. Seavoice supports data residency in Malaysia, Singapore, and the US, and the tenancy can be configured to meet your organization's requirements. The platform is SOC 2 certified. No customer data is used to train AI models, and sensitive information is automatically redacted from recordings and transcripts.

Which telephony and CRM systems does Seavoice integrate with?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, as well as CRM systems including Salesforce, HubSpot, Microsoft Dynamics 365, and CRM Next. Arbitrary API integrations are also supported, so the agents can connect to your existing backend systems and log call outcomes directly into your records without manual entry.

Can the AI agent handle both inbound and outbound calls for our use case?

Yes. Seavoice agents support both inbound and outbound call handling within the same deployment. Outbound agents run campaigns for upsell, recontracting, win-back, and lead qualification. Inbound agents handle service inquiries, booking, and triage, turning routine service interactions into revenue opportunities. Human-in-the-loop escalation is built in for cases that require a live agent.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches