Voice AI for Healthcare That Converts Patients

Voice AI for healthcare that qualifies leads and follows up 24/7. Seavoice's managed agents increase conversion rates with natural, localized conversations.

The problem

Healthcare Contact Centers Lose Patients at Every Step

Human teams cannot respond to every inquiry around the clock, and missed calls or slow follow-ups mean patients choose another provider. Existing tools contain tickets but do not convert inquiries into booked appointments or qualified leads.

01

Missed calls mean lost patients

A patient who calls after hours or during peak load and reaches no one will call a competitor next. Every unanswered inquiry is a missed revenue opportunity that your contact center never sees.

02

Follow-up fatigue erodes conversions

Human agents burn out on high-volume follow-up queues and lose consistency across attempts. Patient leads that are not re-engaged promptly drop off before they ever book an appointment.

03

Multilingual gaps alienate diverse patients

Healthcare providers across Singapore, Malaysia, and diverse US markets serve patients who speak different languages mid-conversation. A single-language agent creates friction and reduces trust at the first interaction.

Built for the whole conversation

One agent, every layer connected.

Patient Engagement

Answer Every Patient Inquiry Around the Clock

Seavoice inbound call agents handle appointment requests, triage inquiries, pricing questions, and service queries the moment a patient calls. Routine volume is resolved fully by the agent, while complex clinical cases are escalated to the right human team. Every service interaction becomes a potential booking.

  • Handles appointment and booking requests
  • Triages inquiries before escalating to staff
  • Turns service calls into revenue opportunities

Always On

Never Miss a Patient Outside Business Hours

Healthcare inquiries do not stop when your contact center closes. Seavoice agents work nights, weekends, and public holidays so patients are served the moment they reach out. Off-hours demand is captured without adding headcount or shift costs.

  • Operates nights, weekends, and holidays
  • Captures off-hours patient inquiries immediately
  • No shift gaps or hold queues

Local Voice

Speaks the Language Your Patients Speak

Seavoice agents converse in 15 or more languages and switch mid-call to match the patient naturally, including Manglish, Singlish, and Malay code-switching. For healthcare providers across Singapore, Malaysia, and diverse US markets, sounding like a local agent builds immediate trust and reduces miscommunication.

  • 15+ languages with mid-call switching
  • Manglish, Singlish, and Malay support
  • Local accents that build patient trust

Data Privacy

Healthcare Compliance Built Into Every Call

Sensitive patient data is redacted from recordings and transcripts automatically. Seavoice holds SOC 2 Type 1 certification with Type 2 in progress, and supports data residency in Malaysia, Singapore, and the US. No customer data is used to train models, meeting the expectations of regulated healthcare procurement teams.

  • Automatic redaction of sensitive patient data
  • SOC 2 Type 1 certified
  • Data residency in MY, SG, and US

Safe Escalation

Seamless Handoff to Clinical or Support Staff

When a patient interaction requires human judgment, a clinician, or a specialist team, Seavoice performs a warm telephony transfer without dropping the call. AI handles routine qualification and booking volume while your human staff focus on the cases that genuinely need them.

  • Warm transfer to human staff
  • Escalates complex or clinical cases
  • Routine volume stays fully automated

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How quickly can Seavoice deploy a voice AI agent for our healthcare contact center?

Seavoice can configure and launch a voice AI agent in days for a single use case. The process begins with a briefing on your scripts, patient interaction flows, objection handles, and any regulatory requirements. Seavoice then configures, tests, and launches the agent. Ongoing optimisation is managed by the Seavoice account team, so your operations staff do not need to manage the platform after go-live.

Can the agent handle patient calls in multiple languages including local dialects?

Yes. Seavoice agents support 15 or more languages and can switch languages mid-call to match the patient naturally. This includes Manglish, Singlish, and Malay code-switching, as well as local accents across Singapore, Malaysia, and the US. For healthcare providers serving diverse patient populations, this capability is built in and does not require separate configuration per language.

How does Seavoice protect sensitive patient data on call recordings and transcripts?

Seavoice automatically redacts sensitive data from recordings and transcripts and supports encryption across all interactions. The platform holds SOC 2 Type 1 certification, with Type 2 in progress, and offers data residency options in Malaysia, Singapore, and the US. No customer data is used to train Seavoice models, which is a common requirement in healthcare and regulated industry procurement.

Can Seavoice integrate with our existing CRM and telephony systems?

Yes. Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, and with CRM systems including Salesforce, HubSpot, Dynamics 365, and CRM Next. Call outcomes and patient interaction records are logged directly into your existing systems, so your contact center team has a single source of truth without manual data entry.

How does the agent know when to escalate a patient call to a human staff member?

Seavoice agents are configured with escalation logic based on the scripts and rules your team provides during onboarding. When a call meets an escalation trigger, the agent performs a warm transfer to the designated human team via your existing telephony integration. Complex clinical queries, complaints, or any interaction your team defines as requiring human judgment are routed immediately, while routine volume is handled fully by the AI agent.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches