Voice AI for Fintech That Converts Every Call

Voice AI for fintech designed for Singapore & Malaysia. Our localized agents engage customers naturally to drive sales while ensuring data residency and compliance.

The problem

Fintech Contact Centers Lose Revenue to Compliance Risk

Financial institutions face a dual burden: driving revenue through every customer interaction while keeping every conversation within strict regulatory boundaries. Generic voice AI vendors solve neither problem well.

01

Generic AI misses local financial context

A customer in Kuala Lumpur or Singapore expects a rep who speaks their language and understands local financial products. Generic AI agents sound foreign and lose trust before the conversation even begins.

02

Missed compliance statements cost real money

In regulated financial services, a single call where a required disclaimer is not read carries legal and regulatory exposure. Manual QA at scale is slow, expensive, and inconsistent.

03

Data residency gaps stall procurement

Enterprise fintech procurement teams require proof that customer data stays within country borders. Many AI vendors cannot demonstrate this, blocking deployment before it starts.

Built for the whole conversation

One agent, every layer connected.

Compliance Assurance

Every Call Monitored for Compliance Gaps

In financial services, a missed disclaimer or an inaccurate product statement is not a quality issue, it is a regulatory one. Seavoice monitors every call automatically, ensuring required compliance sentences are read and that the agent never invents product terms it was not given.

  • Monitors every call for missed disclaimers
  • Flags hallucination before it reaches regulators
  • Replaces manual QA at full call volume

Local Voice

Speaks Singlish and Manglish Like a Local

Enterprise buyers in Singapore and Malaysia test localization first. Seavoice agents switch languages mid-call, including Manglish, Singlish, and Malay Rojak, sounding like a local relationship banker rather than a generic AI. Trust is built in the first sentence.

  • 15+ languages with mid-call switching
  • Manglish, Singlish, and Malay code-switching
  • Local accents built for SEA financial clients

Data Privacy

Redaction and Data Residency Built In

Fintech procurement teams require demonstrable data controls before any AI vendor reaches deployment. Seavoice redacts sensitive information from all recordings and transcripts, stores data within your required country tenancy, and never uses your customer data to train underlying models.

  • Sensitive data redacted from recordings
  • No customer data used to train models
  • Data stored in MY, SG, or US tenancy

KYC and Verification

Real-Time Identity Checks During Live Calls

Before completing a financial transaction or account change, the agent verifies the customer's identity in real time by calling your existing systems. Fully programmable rather than a fixed toggle, so it fits your specific KYC workflow without requiring a platform rebuild.

  • Verifies IC and identity during the call
  • Calls any backend API in real time
  • Covers banking KYC and account verification

Revenue Generation

Agents That Upsell and Recontrack Financial Clients

Seavoice agents run the full outbound motion for financial institutions, calling existing clients for upsell, cross-sell, and recontracting campaigns. Every service call becomes a revenue opportunity, with the agent pitching, handling objections, qualifying, and closing without human involvement.

  • Runs upsell and recontracting campaigns
  • Handles objections and qualifies on the call
  • Closes and follows up without human intervention

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How does Seavoice ensure compliance with MAS and Bank Negara requirements?

Seavoice monitors every call automatically for missed compliance statements, required disclaimers, and hallucinated product information. The QA and hallucination guard layer replaces manual call monitoring at scale. Additionally, data residency controls ensure that customer data is stored within Singapore or Malaysia tenancy, supporting your obligations under MAS guidelines and Bank Negara frameworks. Your legal and compliance team can review pen-test reports and SOC 2 Type 1 documentation during procurement.

Can Seavoice agents switch between English, Malay, and Mandarin in a single call?

Yes. Seavoice agents support 15 or more languages and switch mid-call without losing context, including Manglish, Singlish, and Malay Rojak code-switching. This is specifically built for the SEA financial services market, where a customer may start in English and shift to Malay or Mandarin within the same conversation. The agent follows the customer's language naturally rather than forcing them to a fixed script.

How does Seavoice handle data residency for financial institutions in Singapore and Malaysia?

Customer data is stored in your chosen country tenancy, either Singapore, Malaysia, or the US, with no cross-border transfer by default. Seavoice does not use your customer data to train any underlying model. Sensitive information is redacted from call recordings and transcripts. For enterprise procurement, Seavoice can provide SOC 2 Type 1 certification and pen-test reports as part of the vendor assessment process.

Which CRM and telephony systems does Seavoice integrate with?

Seavoice integrates with leading CRM platforms including Salesforce, HubSpot, Microsoft Dynamics 365, and CRM Next, as well as major telephony infrastructure providers including Genesys, Five9, NICE, and Talkdesk. Custom API integrations are also supported, allowing the agent to call your existing core banking or policy management systems in real time during a live conversation.

How long does it take to go live with a Seavoice voice AI agent?

Seavoice can configure and launch a voice AI agent in days once briefed on your script, objection handles, offer structure, and compliance requirements. The onboarding process is managed by the Seavoice team, so your contact center operations team does not need to build or configure the platform. Ongoing optimisation, including updates to scripts and compliance language, is handled by the account team after launch.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches