AI Telephony Built to Drive Contact Center Revenue

AI telephony solutions from Seavoice integrate with your CRM to turn every service call into a revenue opportunity. Our managed voice AI agents handle calls 24/7 to qualify leads and close sales.

The problem

Contact Centers Handle Calls But Miss Revenue

Human agents manage volume but struggle to consistently pitch, qualify, and close across every interaction. The gap between service and sales is where revenue quietly disappears.

01

Off-hours calls go unanswered

Customer demand does not stop at 5pm. Calls placed outside business hours — often the highest-intent ones — go to voicemail or drop entirely, with no follow-up mechanism in place.

02

Inconsistent reps dilute conversion

Top performers carry the team, but their approach rarely transfers. New or fatigued agents miss objection handles, skip upsell prompts, and leave revenue on the table on every call.

03

Scale requires headcount not budget

When campaign volume spikes, the only lever is hiring. Recruiting, training, and retaining contact center staff is slow, expensive, and resets every time attrition hits.

Built for the whole conversation

One agent, every layer connected.

Inbound Calling

Every Inbound Call Becomes a Revenue Moment

Seavoice AI agents answer inbound calls for service, pricing, and account queries around the clock, handling routine volume fully and escalating only when a human is genuinely needed. Every service interaction is treated as an opportunity to qualify needs and present the right offer.

  • Handles service and sales in one call
  • Escalates complex cases to a live agent
  • Turns inbound volume into upsell pipeline

Outbound Calling

AI Telephony That Runs Your Outbound Motion

Voice AI agents run the full outbound conversation — pitching, handling objections, qualifying, and closing — across upgrade, recontracting, and win-back campaigns. The agent works through your full customer list with the same energy and accuracy on every call.

  • Runs upsell and recontracting campaigns
  • Handles objections in real time
  • Qualifies and closes without human handoff

Local Voice

Sounds Like a Local Agent Every Time

Seavoice agents speak 15-plus languages and switch mid-call between English, Malay, Manglish, and Singlish, matching the customer's preferred language naturally. For enterprise contact centers serving Southeast Asian markets, this is the feature that determines whether a caller stays on the line.

  • 15-plus languages with mid-call switching
  • Manglish, Singlish and Malay Rojak supported
  • Local accents that build caller trust

Continuous Improvement

Agents That Learn From Every Call

The self-improving memory layer mines thousands of conversations to identify what converts and where calls stall, then applies those winning patterns to future interactions. It captures the approach of your best-performing reps and scales that knowledge across every agent.

  • Learns from thousands of live conversations
  • Applies winning playbooks automatically
  • Preserves top rep knowledge at scale

Enterprise Compliance

Security and Compliance Built In From Day One

Seavoice holds SOC 2 certification backed by pen-test reports and full data redaction on recordings and transcripts. Data residency is available in Malaysia, Singapore, or the US, with no customer data used to train models.

  • SOC 2 certified
  • Data residency in MY, SG or US
  • No training on customer data

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How quickly can Seavoice deploy AI telephony for our contact center?

Seavoice can go live in days for a defined use case. The process begins with a briefing on your script, objection handles, and offer structure. Seavoice then configures and tests the agents before launch. Ongoing optimization is managed by the account team, so your operations team does not need to run the platform after it is live.

Can the AI agent handle Malay and English in the same call?

Yes. Seavoice agents support 15-plus languages and are specifically built for mid-call code-switching across Malay, English, Manglish, and Singlish. The agent matches the customer's language naturally during the conversation, which is critical for enterprise contact centers serving the Malaysian and Singaporean markets.

Which CRM and telephony platforms does Seavoice integrate with?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, as well as CRM systems including Salesforce, HubSpot, Microsoft Dynamics 365, and CRM Next. API integrations are also available for connecting to other backend systems, so call outcomes and customer data are logged in your existing stack.

How does Seavoice handle compliance and data privacy requirements?

Seavoice holds SOC 2 certification and provides pen-test reports on request. Sensitive data is redacted from call recordings and transcripts. Data residency options are available in Malaysia, Singapore, and the US. No customer data is used to train models, which is a standard procurement requirement for banks and regulated enterprises.

What happens when the AI agent cannot resolve a customer's issue?

When a call exceeds what the AI agent can resolve, Seavoice performs a warm transfer to a human agent via your existing telephony integration. The escalation is seamless from the customer's perspective. Routine volume is handled fully by the AI, while complex or sensitive cases are passed to your team with full context from the conversation.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches