Automate Payment Collection Calls Without Losing Customers

Automate payment collection calls with localized voice AI that enhances customer experience. Recover revenue and reduce delinquency without the high costs of churn.

The problem

Manual Collection Calls Damage Revenue and Relationships

Contact center teams handling payment follow-ups at scale face mounting costs, inconsistent execution, and customer friction that accelerates churn. Existing approaches force a trade-off between recovery rates and customer experience.

01

High call volume overwhelms human teams

When outstanding accounts outpace available agents, follow-up calls are delayed or skipped entirely. Payments slip further, and the cost of each recovered dollar rises with every missed attempt.

02

Inconsistent tone triggers avoidable churn

Agent fatigue and inconsistent scripting on collection calls can feel aggressive to customers, damaging the relationship and pushing them toward cancellation rather than payment.

03

Off-hours delinquency goes unaddressed

Payment issues do not arise on a business-hours schedule. Without 24/7 coverage, overdue accounts sit untouched overnight and across weekends, compounding the recovery challenge.

Built for the whole conversation

One agent, every layer connected.

Collection Automation

AI Agents That Run Every Collection Call

Seavoice voice AI agents handle the full payment collection conversation, from the opening reminder to objection handling and payment commitment. They call every overdue account on schedule, with a consistent, professional tone that recovers revenue without alienating customers.

  • Calls every overdue account on schedule
  • Handles payment objections in real time
  • Secures commitments and logs outcomes automatically

Local Voice

Sounds Like a Local Collections Agent

Customers respond better to agents who speak their language naturally. Seavoice agents support 15 or more languages with mid-call code-switching, including Manglish, Singlish, and Malay, so payment conversations feel familiar rather than foreign.

  • 15+ languages with mid-call switching
  • Manglish, Singlish and Malay code-switching
  • Local accents that build customer trust

Always On

Collection Calls Around the Clock

Overdue accounts accumulate outside business hours. Seavoice agents run payment collection calls nights, weekends, and public holidays without shift gaps or overtime costs, ensuring no delinquent account is left waiting until Monday morning.

  • Operates 24/7 with no shift gaps
  • Captures off-hours payment commitments
  • No holiday or weekend coverage gaps

Compliance Assurance

Every Collection Call Stays Compliant

In regulated industries, a missed disclosure or an off-script statement on a collection call carries real legal risk. Seavoice monitors every call for compliance adherence, ensuring required statements are delivered consistently across every conversation at scale.

  • Monitors calls for missed disclosures
  • Flags off-script or non-compliant statements
  • Replaces manual QA listening at scale

Campaign Reporting

See Collection Results as They Happen

Seavoice provides a real-time dashboard showing call outcomes, payment commitments secured, and revenue recovered. Leaders can track campaign performance and ask ad-hoc questions about objection patterns or recovery rates without waiting for a weekly report.

  • Real-time view of calls and outcomes
  • Revenue attribution tracked per campaign
  • Analyst agent answers ad-hoc questions

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How does Seavoice handle payment collection calls without damaging customer relationships?

Seavoice agents are configured with your approved script, tone guidelines, and objection handles before launch. The voice is natural and conversational, not robotic or aggressive. Because the agent is consistent on every call, customers experience a professional interaction that focuses on resolution rather than pressure. Localization, including language and accent matching, further reinforces a respectful, familiar tone throughout the conversation.

Can Seavoice integrate with our existing CRM and telephony systems?

Yes. Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, as well as CRM systems such as Salesforce, HubSpot, Dynamics 365, and CRM Next. Call outcomes, payment commitments, and conversation data are logged automatically, so your collections team works from a single source of truth without manual data entry.

How does Seavoice ensure data privacy and compliance on collection calls?

Seavoice holds SOC 2 Type 1 certification, with Type 2 in progress. Sensitive data is redacted from recordings and transcripts, and no customer data is used to train models. Data residency options are available in Malaysia, Singapore, and the United States, supporting PDPA compliance and enterprise data governance requirements for financial institutions and other regulated entities.

Can the agents handle customers who switch between languages mid-call?

Yes. Seavoice agents support mid-call code-switching across 15 or more languages, including Manglish, Singlish, and Malay. If a customer moves from English into Bahasa Malaysia or a local dialect mid-conversation, the agent follows naturally. This is especially relevant for enterprise collections operations in Malaysia and Singapore where multilingual interactions are the norm.

What happens when a payment collection call requires human intervention?

Seavoice includes a human-in-the-loop escalation capability. When a call reaches a situation the AI agent cannot resolve, such as a disputed charge, a hardship arrangement request, or a legally sensitive scenario, the agent performs a warm transfer to a human agent via your existing telephony integration. Routine volume is handled fully by AI while complex cases reach the right person.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches