Voice AI Platform Built for Customer Support Revenue

A voice AI platform for customer support hotline that understands local dialects and sales objections. Seavoice deploys managed agents that turn service calls into revenue.

The problem

Support Hotlines Absorb Cost Without Driving Revenue

Most customer support hotlines are optimized for containment and ticket deflection. Human agents fatigue, miss calls after hours, and rarely convert a service interaction into a sale.

01

Missed calls mean lost revenue

Every unanswered call outside business hours is a customer who found another solution. Support hotlines that cannot operate around the clock leave revenue on the table every night and weekend.

02

Dialects and accents break generic AI

Contact centers in Southeast Asia serve customers who code-switch between Malay, English, and local dialects mid-conversation. Generic voice AI platforms fail at the first sentence, eroding caller trust immediately.

03

No visibility into hotline performance

Operations leaders cannot improve what they cannot measure. Without real-time data on call outcomes, objection patterns, and conversion rates, hotline performance stays opaque and improvement stays slow.

Built for the whole conversation

One agent, every layer connected.

Hotline Coverage

Answer Every Support Call Around the Clock

Seavoice voice AI agents handle your customer support hotline 24 hours a day, seven days a week. Routine inquiries are resolved fully by the agent, while complex cases are escalated to a human rep, so no caller waits and no opportunity is missed.

  • Handles routine inquiries end to end
  • Escalates complex cases to human reps
  • Captures revenue from every service call

Local Voice

Sounds Like a Local Support Agent

Seavoice agents speak 15 or more languages with native-level fluency and switch language mid-call, including Manglish, Singlish, and Malay code-switching with local accents. Callers on your customer support hotline are heard in their own voice, building trust from the first second.

  • 15-plus languages with local accents
  • Mid-call code-switching with no drop
  • Covers Manglish, Singlish and Malay Rojak

Continuous Improvement

Hotline Agents That Get Smarter Over Time

A self-improving memory layer mines thousands of support conversations to identify what resolves calls fastest and where objections arise. Winning approaches are applied automatically so your hotline improves with every interaction, without requiring manual retraining.

  • Learns from every support conversation
  • Applies winning scripts to future calls
  • Captures best-rep knowledge at scale

System Integration

Fits Into Your Existing Hotline Stack

Seavoice connects to your existing telephony platforms and CRM systems, including Genesys, Five9, NICE, Talkdesk, Salesforce, HubSpot, and Dynamics 365. Call outcomes and customer records are logged automatically, keeping your support hotline data in one place.

  • Integrates with leading telephony platforms
  • Syncs outcomes to your CRM automatically
  • Connects to any backend via API

Enterprise Compliance

Security and Compliance Built for Enterprise

Seavoice holds SOC 2 Type 1 certification with Type 2 in progress, and stores data in regional tenancies across Malaysia, Singapore, and the US. Customer data is never used to train models, and sensitive information is redacted from recordings and transcripts.

  • SOC 2 Type 1 certified
  • Data residency in MY, SG and US
  • No customer data used for model training

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How quickly can Seavoice go live on our customer support hotline?

Seavoice can configure and launch voice AI agents on your customer support hotline in days. The process begins with a briefing on your scripts, objection handles, and service offers. Seavoice then configures and tests the agents before going live. Ongoing optimization is managed by the Seavoice account team, so your operations team does not need to manage the platform after launch.

Can the AI agent handle Malay, English, and Singlish in the same call?

Yes. Seavoice agents are built specifically for Southeast Asian multilingual environments and support mid-call code-switching across 15 or more languages, including Manglish, Singlish, and Malay Rojak with local accents. This is a core capability tested rigorously for enterprise deployments in Malaysia and Singapore, where callers routinely switch languages mid-conversation.

Which telephony and CRM platforms does Seavoice integrate with?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, and with CRM systems including Salesforce, HubSpot, Dynamics 365, and CRM Next. The platform also supports API integrations with arbitrary backends, so call outcomes and customer data are automatically logged into your existing systems without manual intervention.

How does Seavoice handle data privacy and regulatory compliance on hotline calls?

Seavoice holds SOC 2 Type 1 certification, with Type 2 in progress. Customer data is never used to train AI models, and sensitive information is automatically redacted from call recordings and transcripts. Data residency is available in Malaysia, Singapore, and the US, with the ability to configure storage on AWS, GCP, or Azure regions to meet specific regulatory requirements.

What happens when a caller's issue is too complex for the AI agent to resolve?

Seavoice agents perform a warm transfer to a human representative via your existing telephony integration when a conversation requires human judgment. The agent handles routine support volume end to end, reserving human capacity for genuinely complex cases. This ensures every caller is served appropriately without requiring your team to monitor or intervene on every call.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches