PDPA Compliant AI Contact Center That Drives Revenue

PDPA compliant AI contact center solutions from Seavoice ensure data residency in SG and Malaysia. Drive revenue with localized voice AI that meets strict enterprise security standards.

The problem

PDPA Compliance and Revenue Growth Should Not Conflict

Enterprise contact centers in Singapore and Malaysia face mounting pressure to modernize with AI while keeping every customer interaction within PDPA boundaries. Most AI vendors treat compliance as an afterthought, leaving procurement teams exposed.

01

Data residency gaps create regulatory exposure

Many AI contact center vendors route call data through overseas servers by default. For enterprises operating under PDPA, this creates real legal risk and fails procurement security reviews.

02

Compliance requirements slow AI deployment

Security questionnaires, pen-test requirements, and data sovereignty checks stall AI rollouts by months. By the time compliance clears, the business case has weakened and competitors have moved.

03

Generic AI agents fail local customers

Offshore AI platforms are not built for Singlish, Manglish, or Malay code-switching. Customers disengage, conversion rates suffer, and the compliance investment delivers no revenue return.

Built for the whole conversation

One agent, every layer connected.

Data Compliance

PDPA Compliant by Design Not Afterthought

Seavoice stores all call data, recordings, and transcripts within Singapore or Malaysia tenancy by default. SOC 2 Type 1 certified with pen-test reports available for procurement review, so your security team gets the documentation it needs without delays.

  • Data residency in SG and MY
  • SOC 2 Type 1 certified with pen-test reports
  • No customer data used to train models

Data Protection

Sensitive Data Redacted on Every Call

Every call recording and transcript is automatically redacted of sensitive customer information before storage. Combined with full encryption and PDPA-aligned data handling, Seavoice removes the compliance risk that comes with logging thousands of customer interactions at scale.

  • Automatic redaction from recordings and transcripts
  • Encrypted storage within compliant tenancy
  • Audit-ready data handling out of the box

Local Voice

Sounds Like a Local Agent Every Call

Seavoice agents speak Singlish, Manglish, and Malay with natural code-switching mid-call and authentic local accents. Customers in Singapore and Malaysia engage with an agent that sounds familiar, not a generic AI voice routed through an overseas platform.

  • Singlish, Manglish and Malay code-switching
  • 15+ languages with mid-call switching
  • Local accents that build immediate trust

Compliance Monitoring

Automated QA Catches Every Compliance Gap

Every call is monitored for required disclosures, compliance statements, and hallucination at scale. For PDPA-regulated enterprises in financial services, telco, and retail, this replaces manual QA listening while ensuring no required statement is ever missed.

  • Monitors for missed compliance statements
  • Flags hallucination before it reaches customers
  • Scales across thousands of calls without human listeners

Deployment

Live in Days With a Team Behind You

Brief Seavoice on your scripts, objection handles, and compliance requirements. The team configures, tests, and launches PDPA-ready agents in days, with ongoing account support handling optimization so your operations team does not carry the platform burden.

  • Go live in days not months
  • Dedicated team manages ongoing optimization
  • Compliance requirements built into configuration from day one

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How does Seavoice ensure PDPA compliance for call recordings and transcripts?

All call data, recordings, and transcripts are stored within Singapore or Malaysia tenancy by default, with no data routed to overseas servers. Sensitive customer information is automatically redacted before storage. Seavoice holds SOC 2 Type 1 certification and provides pen-test reports for enterprise security reviews. No customer data is used to train AI models, which is a specific requirement under PDPA for data used in automated processing.

What data residency options does Seavoice offer for SG and MY enterprises?

Seavoice offers dedicated data tenancy in Singapore and Malaysia, with the option to extend to US tenancy for global operations. Storage can also be configured to specific AWS, GCP, or Azure regions based on your enterprise requirements. This means your customer interaction data stays within the jurisdiction your compliance team specifies, satisfying PDPA data residency obligations.

Can Seavoice provide documentation for our procurement and security review?

Yes. Seavoice provides SOC 2 Type 1 certification documents and pen-test reports as part of the enterprise onboarding process. These materials are designed to satisfy the security questionnaire requirements common in regulated industries such as banking, telecommunications, and large retail. SOC 2 Type 2 is currently in progress.

How does the AI agent handle Singlish and Malay in the same conversation?

Seavoice agents are trained on Southeast Asian language patterns and switch naturally between English, Singlish, Manglish, and Malay mid-call without prompting. This includes Rojak-style code-switching that reflects how customers in Singapore and Malaysia actually speak. The result is a conversation that feels local, which matters for customer trust as much as it matters for conversion rates.

Which CRM and telephony platforms does Seavoice integrate with?

Seavoice integrates with major CRM platforms including Salesforce, HubSpot, Dynamics 365, and CRM Next, as well as telephony platforms including Genesys, Five9, NICE, and Talkdesk. API integrations are also supported for custom backend systems. Call outcomes, recordings, and revenue attribution are logged directly into your existing stack, so your operations team works within familiar tools.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches