Conversational IVR That Turns Service Into Sales

Conversational IVR from Seavoice turns every service call into a revenue opportunity. Our managed voice AI agents intelligently route, qualify, and upsell 24/7.

The problem

Outdated IVR Bleeds Revenue Every Day

Traditional IVR systems were built to contain calls, not convert them. Every interaction your legacy system handles is a missed chance to route intelligently, deepen a relationship, or close a sale.

01

Callers abandon before reaching an agent

Rigid menu trees and robotic prompts frustrate customers into hanging up. High call abandonment means lost revenue and a damaged experience before a human ever speaks.

02

Upsell moments pass unrecognized

A service call is often the highest-intent interaction a customer has. Legacy IVR routes the call away from revenue opportunities rather than surfacing them in the moment.

03

Generic prompts fail multilingual callers

Customers in Singapore, Malaysia, and across the region expect to be understood in their natural mix of languages. A one-size-fits-all IVR creates friction that erodes trust and conversion.

Built for the whole conversation

One agent, every layer connected.

Conversational IVR

Intelligent Inbound Handling That Converts Callers

Seavoice voice AI agents answer inbound calls with natural conversation, not recorded menus. They handle service requests, route intelligently based on real intent, and turn routine interactions into revenue moments. Every call is an opportunity, not a ticket to close.

  • Routes by intent not menu selection
  • Handles service and sales in one call
  • Escalates complex cases to a human

Local Voice

Sounds Like a Local Agent Every Time

Seavoice agents speak 15-plus languages and switch mid-call, including Manglish, Singlish, and Malay code-switching with local accents. Callers are met in their natural language, removing the friction that causes drop-offs and building the trust needed to convert.

  • Supports Manglish, Singlish and Malay Rojak
  • Switches language mid-call automatically
  • Local accent calibrated per market

Continuous Optimisation

IVR That Learns and Improves With Every Call

The self-improving memory layer mines thousands of conversations to find what routes best, what language converts, and where callers drop off. Winning call flows are applied automatically, so your conversational IVR gets sharper without manual reconfiguration.

  • Mines patterns across thousands of calls
  • Applies top-performing call flows automatically
  • Captures best rep knowledge at scale

Real-Time Answers

Accurate Answers to Complex Queries Mid-Call

When a caller asks about a specific plan, policy, or offer, the knowledge agent looks up the answer in real time and delivers it conversationally. No more transferring callers who just want information, and no more agents saying they will call back.

  • Looks up plans and policies mid-call
  • Returns accurate answers in real time
  • Reduces unnecessary agent escalations

Performance Visibility

See Revenue Attributed to Every Inbound Call

The live outcome dashboard shows calls handled, outcomes achieved, and revenue generated in real time. Leaders can see exactly how conversational IVR is performing and answer internal ROI questions without waiting for a monthly report.

  • Real-time call and revenue feed
  • Ad-hoc performance queries via analyst agent
  • Attributable outcomes per campaign or queue

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How is Seavoice different from a traditional IVR or a basic voice bot?

Traditional IVR uses recorded menus and fixed routing logic. Basic voice bots follow scripted trees. Seavoice deploys fully conversational voice AI agents that understand natural speech, handle objections, look up information mid-call, and identify revenue opportunities in real time. The system is managed by a dedicated team and improves continuously from call data, rather than requiring manual reconfiguration.

Can Seavoice handle both inbound routing and outbound follow-up from the same platform?

Yes. Seavoice agents handle inbound calls for service, routing, and upsell, and can trigger outbound follow-up for missed calls or unresolved cases through the callback agent. Both inbound and outbound motions are managed within the same platform, with outcomes logged to your CRM and visible on the live dashboard.

Which telephony and CRM platforms does Seavoice integrate with?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, and CRM systems including Salesforce, HubSpot, Microsoft Dynamics 365, and CRM Next. Integration is handled as part of the managed deployment, so your existing contact center stack does not need to be replaced.

How does Seavoice handle data privacy and compliance requirements in Southeast Asia?

Seavoice is SOC 2 Type 1 certified, with Type 2 in progress. Data residency options are available in Malaysia, Singapore, and the US, supporting PDPA compliance requirements in the region. Call recordings are redacted of sensitive data, and no customer data is used to train Seavoice models.

Can Seavoice agents handle callers who switch between English, Malay, and other languages mid-call?

Yes. Seavoice agents support mid-call language switching and are calibrated for SEA code-switching patterns including Manglish, Singlish, and Malay Rojak. This is a core capability, not an add-on. Enterprise buyers in Malaysia and Singapore routinely test this during evaluation, and it is designed to pass that test.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches