Automate Debt Collection Calls with Localized Voice AI

Automate debt collection calls with voice AI agents that speak with local SEA accents and empathy. Seavoice helps banks increase recovery rates while preserving customer relationships.

The problem

Manual Debt Collection Breaks at Scale

Human collection teams face fatigue, inconsistent scripts, and high cost per contact — while recovery rates suffer and customer relationships erode. Automation without localization makes it worse.

01

Volume overwhelms collection teams

As outstanding accounts grow, human agents cannot maintain consistent outreach frequency. Calls get dropped, follow-ups are missed, and recoverable accounts age out of reach.

02

Generic scripts damage customer trust

A one-size-fits-all collection approach feels impersonal to customers in Southeast Asia. Without cultural and linguistic sensitivity, debtors disengage and recovery rates fall.

03

Compliance gaps carry real risk

A missed disclosure or unverified identity on a collection call can create regulatory exposure. Manual QA at scale is costly and still leaves gaps in coverage.

Built for the whole conversation

One agent, every layer connected.

Collection Automation

AI Agents That Run Every Collection Call

Seavoice voice AI agents conduct the full debt collection conversation — presenting payment options, handling objections, and following up on commitments. Every account on your list is contacted consistently, without fatigue or script deviation.

  • Handles objections and payment negotiations
  • Follows up on missed or broken promises
  • Runs every call with consistent compliance

Local Voice

Speaks Your Customer's Language Naturally

Debt collection outcomes in Southeast Asia depend heavily on tone and language. Seavoice agents speak Malay, Manglish, and Singlish with local accents and switch languages mid-call, so customers feel heard rather than pressured.

  • 15+ languages with mid-call switching
  • Malay, Singlish and Manglish code-switching
  • Local accents that build immediate rapport

Compliance Assurance

Every Call Monitored for Compliance

Regulatory requirements in banking and financial services demand that specific disclosures are made on every collection call. Seavoice monitors all interactions for missed compliance sentences and flags deviations automatically, replacing manual QA at scale.

  • Monitors disclosures on every call
  • Flags compliance gaps automatically
  • Replaces manual QA listener at scale

Campaign Optimisation

Learns What Drives Recovery Outcomes

Seavoice mines thousands of collection conversations to identify which approaches, offers, and objection handles drive payment commitments. Winning playbooks are applied to future calls automatically, improving recovery rates across the campaign.

  • Mines conversations for winning approaches
  • Applies top-performer playbooks at scale
  • Improves outcomes across every campaign

Data Protection

Secure and Compliant on Every Interaction

Seavoice redacts sensitive customer data from call recordings and transcripts, with data residency options in Malaysia, Singapore, or the US. SOC 2 Type 1 certified, with no customer data used to train AI models.

  • Data residency in MY, SG or US
  • Redacts sensitive data from recordings
  • SOC 2 Type 1 certified

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

Can the AI agent handle both Malay and English in the same debt collection call?

Yes. Seavoice agents are built for mid-call language switching, including Malay, English, Manglish, and Singlish code-switching. This is a core capability for collection campaigns in Malaysia and Singapore, where customers often respond better when addressed in a mix of languages that feels natural to them. The agent adapts in real time without a separate workflow or transfer.

How does Seavoice ensure compliance with debt collection regulations in Southeast Asia?

Seavoice monitors every call for required disclosures and compliance statements, flagging any gaps automatically. Data is stored with residency options in Malaysia or Singapore to support PDPA requirements. Call recordings and transcripts are redacted of sensitive information, and no customer data is used to train Seavoice's AI models. SOC 2 Type 1 certification is in place, with Type 2 in progress.

How quickly can Seavoice deploy a debt collection voice AI campaign?

Seavoice can go live in days for a defined collection use case. The process begins with a briefing on your script, objection handles, and payment offer structure. Seavoice configures and tests the agents, then launches the campaign. An account team handles ongoing optimisation, so your operations team does not need to manage the platform after go-live.

What happens when a debtor requests to speak with a human agent?

Seavoice includes human-in-the-loop escalation with warm transfer via telephony integration. When a customer's situation requires human judgment — a complex dispute, a sensitive hardship case, or an explicit request — the AI agent hands off to a live agent through your existing telephony stack, including Genesys, Five9, NICE, and Talkdesk.

Does Seavoice integrate with our existing CRM and contact center systems?

Yes. Seavoice connects to major CRM platforms including Salesforce, HubSpot, Dynamics 365, and CRM Next, as well as telephony platforms such as Genesys, Five9, NICE, and Talkdesk. Call outcomes, payment commitments, and conversation records are logged directly into your systems of record so your team has full visibility without a separate reporting workflow.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches