AI IVR That Turns Every Call Into Revenue

AI IVR systems from Seavoice turn every call into a revenue opportunity. Our voice agents qualify leads, upsell services, and recontract customers 24/7.

The problem

Traditional IVR Loses Revenue on Every Call

Legacy IVR systems were built to deflect calls, not drive revenue. Customers hang up, reps miss opportunities, and every frustrated caller becomes a lost sale.

01

Customers abandon before reaching an agent

Menu-driven IVR creates friction that pushes customers to hang up before they can be served. That lost contact is a lost revenue opportunity your team never gets back.

02

Generic prompts miss the upsell moment

Traditional IVR routes calls but cannot recognize buying intent or tailor a pitch. The moment a customer is ready to upgrade or renew passes without anyone acting on it.

03

Off-hours demand goes unserved entirely

When inbound volume arrives outside business hours, legacy IVR can only take a message. Customers who could have been retained or upgraded are left waiting until the next day.

Built for the whole conversation

One agent, every layer connected.

Inbound Calling

AI IVR That Sells From the First Word

Seavoice voice agents answer every inbound call, handle service inquiries, and turn routine interactions into upsell and recontracting opportunities. Unlike traditional IVR, the agent holds a natural two-way conversation and closes on the call without transferring to a queue.

  • Handles service, pricing, and upgrade inquiries
  • Turns inbound calls into upsell conversations
  • Escalates complex cases to a human agent

Local Voice

Sounds Like a Local Agent Every Time

Seavoice AI IVR speaks 15 or more languages and switches mid-call, including Manglish, Singlish, and Malay code-switching, with local accents. Callers engage with an agent that sounds familiar and natural, not like a foreign automated system.

  • 15+ languages with mid-call switching
  • Manglish, Singlish, and Malay code-switching
  • Local accents built for SEA markets

Continuous Improvement

AI IVR That Gets Smarter With Every Call

The self-improving memory layer mines thousands of inbound conversations to identify what converts, where callers drop off, and which objections need better handling. Winning playbooks are applied automatically so the AI IVR improves continuously without manual intervention.

  • Learns from every inbound conversation
  • Applies winning scripts across all calls
  • Captures top-rep techniques at scale

Always On

Inbound AI Coverage Around the Clock

Seavoice AI IVR operates 24 hours a day, seven days a week, so every inbound call is answered whether it arrives at noon or midnight. Off-hours demand is captured and served in full, with no shift gaps or hold queues.

  • Answers every call outside business hours
  • No hold queues or shift gaps
  • Captures revenue from off-hours inbound demand

Enterprise Compliance

Built for Regulated Enterprise Environments

Seavoice holds SOC 2 Type 1 certification with Type 2 in progress, and offers data residency in Malaysia, Singapore, and the US. Sensitive caller data is redacted from recordings and transcripts, and no customer data is used to train models.

  • SOC 2 Type 1 certified
  • Data residency in MY, SG, and US
  • Redaction and no model training on your data

How it works

White glove services, not a self-serve platform

Brief us, we handle the rest

Share your scripts, objection handles, and offers. We'll ask the right questions to fill in the gaps, configure your fleet, and get them live in days. You also get a dedicated (human) account manager.

1

Documents

Sales Script

PDFQueued

Objection Handles

DOCXQueued

Pricing Sheet

XLSXQueued

Campaign Brief

PDFQueued

Seavoice Agent

Reply...

Agents Resting

Front Line

Personalization, Memory, Voice, Knowledge

RESTING

Sales Ops

Summary, Tagging, Sentiment, QA, Email, SMS

RESTING

Intelligence

Market Intel, Knowledge Gap, Self-Improve

RESTING
2

Activate your agents

Upload your contacts securely or integrate into your CRM. You are in control of the schedule and hitting go.

Results roll in

Sales land in your dashboard with recordings attached. Your fleet works even when you are sleeping, you check results over coffee.

3

Sales Feed

Live

Calls today

512

Total sales

148

Hannah S.

Inbound quote request

Closed

Marcus J.

Missed call follow-up

Voicemail

Priya K.

Pricing question

Redial

Revenue attributed

$141,200

Results

Results that speak for themselves.

We work with you through testing, iteration, and rollout until your agents consistently hit your target outcomes.

0%

Higher conversion rate on average

0–0×

Conversion on best campaigns

30%

Attrition of your best reps

Benchmarks vary by industry and traffic volume.

Demos

Listen to your agents

Experience how our AI agents handle real-world scenarios across different industries.

Mark 🇺🇸

Mark 🇺🇸

Telecom

Outbound
  • •Pulls up the customer's current plan
  • •Pitches a tailored upgrade based on their usage
  • •Verifies identity to confirm the switch
Sophie 🇸🇬

Sophie 🇸🇬

Education

Inbound
  • •Picks up where the last conversation left off
  • •Switches to the customer's preferred language mid-call
  • •Books the enrollment appointment
Nadia 🇲🇾

Nadia 🇲🇾

Cable Operator

Outbound
  • •Learns what the customer watches
  • •Recommends the right package
  • •Activates the service before the call ends

Evaluating your options? We'll walk you through what makes sense for your team.

Security

Enterprise-Grade Compliance & Security

Built with encryption and regulatory compliance at the core.

Dedicated Infrastructure

Keep sensitive information safe with private, protected environments.

Your data stays yours.

Your customer interactions and data are protected and encrypted. No data is used to train models.

Scalable with Automatic Load Balancing

Effortlessly handle thousands of concurrent calls and ensures reliability during peak demand.

Integrates natively with existing workflows

Seamlessly connect to your knowledge base, business tools, and human agents when needed.

FAQ

Questions before we get started.

How is Seavoice AI IVR different from a traditional IVR or a basic chatbot?

Traditional IVR uses menu trees that route calls but cannot hold a real conversation, recognize intent, or drive a sale. Seavoice deploys a natural-language voice agent that listens, responds, qualifies, pitches, handles objections, and closes on the same call. It is a fully managed service, not a self-service platform, so your team does not need to build or maintain anything.

Can the AI IVR handle both inbound service calls and outbound upsell campaigns?

Yes. Seavoice agents are configured for inbound call handling, including service inquiries, triage, and upsell, as well as outbound campaigns such as recontracting, win-back, and upgrade offers. The same underlying platform powers both motions, and each is briefed and configured to match your specific scripts and offer structure.

How quickly can the AI IVR go live for our contact center?

Seavoice can go live in days for a defined use case. The process involves briefing the Seavoice team on your scripts, objection handles, and offer. The team configures, tests, and launches the agents. Ongoing optimization is managed by the account team, so your operations team does not need to run the platform after launch.

Does the AI IVR comply with PDPA and data residency requirements in Malaysia and Singapore?

Yes. Seavoice supports data residency in Malaysia, Singapore, and the US, with customizable tenancy on AWS, GCP, or Azure. Sensitive data is redacted from recordings and transcripts, and no customer data is used to train Seavoice models. The platform holds SOC 2 Type 1 certification, with Type 2 in progress.

Which telephony platforms and CRM systems does the AI IVR integrate with?

Seavoice integrates with major telephony platforms including Genesys, Five9, NICE, and Talkdesk, and connects to CRM systems such as Salesforce, HubSpot, Dynamics 365, and CRM Next. It also supports custom API integrations, so call outcomes and customer data are logged directly in your existing systems without manual intervention.

Get your new AI sales team
in <1 week

Brief us, we handle the rest. Your fleet of AI agents sell, follow up, track, and improve every week. You focus on growth strategy, not execution.

Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Respond to leads in <1 second
Book meetings automatically
Clone your best reps
Works 24/7 without breaks
Consistent on every call
Scales without hiring
Captures more pipeline
Handles objections automatically
Self-improving over time
Zero ramp time
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches
Deployed in days, not months
Integrates with your CRM
Automatic call summaries
Routes leads to the right team
Follows up automatically
Qualifies prospects around the clock
Updates your systems instantly
Learns from every call
Works across voice, SMS and email
No HR headaches